Refund policy

Return & Refund Policy

Our 90-Day Try-On Guarantee

Compression is about fit, and fit is something you cannot judge through a sealed package. So try your socks on. Wear them. Walk in them. Finish a full shift in them.

If they are not right for you within 90 days of delivery, we will refund you in full — even if you have already worn them. This policy is offered in addition to, and does not limit, your statutory consumer rights.

How to Start a Return

  1. Email support@thewellsocks.com with your order number and a short note about what did not work.
  2. We reply within one business day.
  3. In most cases we refund you without asking for the socks back — no return label, no shipping cost, nothing to send.
  4. If a return shipment is needed, we will send you the correct address and instructions. Please do not ship anything back before contacting us.

What Is Covered

  • Wrong size or fit — including socks you have already worn.
  • Compression that feels too tight or too light for you.
  • Items that arrive damaged, defective, or incorrect.
  • Multi-pair sets where only some pairs were tried on — the full order is still refundable.

Bundle Offers

Our bundle offers (Buy 3 Get 3 Free, Buy 4 Get 4 Free) are priced and sold as a single set. A refund on a bundle covers the bundle as a whole: the free pairs are part of the offer and cannot be kept while the paid pairs are refunded. If you would like to keep part of a bundle, contact us and we will work out a partial refund that reflects the single-pair price.

What Is Not Covered

  • Requests made more than 90 days after delivery.
  • Items purchased from unauthorized third-party sellers.
  • Wholesale and bulk-rate orders, which are handled under a separate agreement.

Refund Processing

Approved refunds are issued to your original payment method within 2 business days. You will receive an email confirmation once the refund is processed. Depending on your bank or payment provider, it may take an additional 3–10 business days for the amount to appear on your statement. Original shipping charges are refunded together with the order.

Exchanges

We do not process direct exchanges. If you need a different size, place a new order for the correct size and request a refund on the original under this policy. This is the fastest way to get what you need.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, email support@thewellsocks.com with your order number and clear photos showing the issue. We will arrange a free replacement or a full refund at your choice — no return shipment required.

Packaging

Your order may arrive in packaging that differs from the images shown on the Site. The product inside is the same product described on thewellsocks.com. Packaging differences alone are not grounds for a return — but if you are unhappy with your order for any reason, the 90-day guarantee above still applies.

Before You Contact Your Bank

If something went wrong with your order, please email us first. We answer every message, and we can almost always resolve it faster than a payment dispute would — usually within one business day.

Contact

Email: support@thewellsocks.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
Company: ADSHIFT MEDIA LTD (United Kingdom)